Course Administrator

This role is 18 hours per week over 39 weeks per year (term-time only), pro-rata to 12,278 per annum (FTE 28,456). The working days and hours for this role are to be agreed.

Surrey Adult Learning is looking for a motivated and proactive Course Administrator to join our Operations Team. This is an exciting opportunity to play a key role in supporting the delivery of learning programmes across Surrey, including online learning, Family Learning, Supported Learning and Pathway to Wellbeing courses.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rated for part time opportunities)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Role

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.

As a Course Administrator, you will provide high-quality administrative support and be responsible for learner administration processes, maintaining accurate records, supporting enrolments, coordinating information, advice and guidance activities, and ensuring learners and tutors receive timely information throughout their learning journey.

You will work closely with colleagues across Surrey Adult Learning and help ensure an excellent customer experience for learners from initial enquiry through to course completion. The role may occasionally require travel to other Adult Learning Centres across Surrey to provide operational support and cover.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Experience of working in an administrative, customer service or education support environment
• Ability to maintain accurate records and databases
• Excellent interpersonal skills, along with a high level of written and verbal communication ability
• Strong organisational skills with the ability to manage competing priorities and work to deadlines
• Confident using Microsoft Office applications including Outlook, Word, Excel and Teams as well as databases and SharePoint
• Shares our commitment to safeguarding, inclusion and supporting learners to achieve their potential.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Please describe your experience of working in an administrative role. What systems or processes did you use, and how did you ensure accuracy and attention to detail?
2. Give an example of a time when you provided excellent customer service to a member of the public, customer or learner. What was the situation, what actions did you take and what was the outcome?
3. Tell us about a time when you had to manage multiple competing priorities or deadlines. How did you organise your workload and ensure all tasks were complete effectively?
4. Describe your experience using Microsoft applications, databases, SharePoint or similar systems. How have you used these tools to communicate effectively and support service delivery?

A basic DBS is required for this role. This role is subject to an online / social media check as part of our safer recruitment processes, in line with Keeping Children Safe in Education (KCSIE) guidance.

The job advert closes at 23:59 on Sunday 25th October 2026, with interviews planned to follow.

Local Government Organisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation and will move to new authorities in April 2027. This role is currently employed by Surrey County Council and will remain so until then. If you are employed by Surrey County Council on 1 April 2027, your employment will transfer under TUPE arrangements to one of the new councils, with your current terms and conditions protected. The provisional allocation for this post is West Surrey, subject to final confirmation through the wider transition process later this year.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

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