Export & Cross Trade Operatot

• Multi-Modal Export & Cross Trade Operator
• Location: Laindon
  Job Type: Full-time / Permanent
• One of our clients is looking for a proactive, organised and customer-focused Multi-Modal Export & Cross Trade Operator
• This is an excellent opportunity for an experienced freight forwarding professional who thrives in a fast-paced logistics environment, enjoys building strong customer relationships and understands the importance of delivering efficient, cost-effective and reliable export solutions.
• The successful candidate will be responsible for managing day-to-day export and cross-trade operations across sea, air and road freight, ensuring shipments are handled efficiently, compliantly and to the highest standards of customer service.
• Key Responsibilities
• Export & Cross-Trade Operations
• Manage the full lifecycle of export bookings, including general export enquiries, shipment coordination and cross-trade movements.
• Coordinate multimodal shipments across sea, air and road freight, ensuring timely and cost-effective delivery.
• Arrange collections, overseas deliveries and the preparation and management of customs documentation.
• Create and maintain accurate shipment records within LBase, ensuring all job details and operational information are up to date.
• Liaise with overseas agents, carriers, third-party logistics providers, customs authorities and internal departments to ensure smooth operations.
• Monitor shipment progress and proactively resolve any operational issues or delays.
• Customer Service & Business Development
• Deliver excellent customer service by understanding client requirements and meeting, or exceeding, expectations.
• Support sales leads and contribute to developing new business opportunities with existing and prospective customers.
• Assist the sales team with B2B initiatives, accurate data entry, shipment updates and logistical support.
• Build and maintain strong working relationships with customers, suppliers and overseas partners.
• Commercial & Financial Management
• Negotiate competitive rates and terms with carriers, suppliers and logistics partners while maintaining high service standards.
• Ensure all job costs are accurately recorded in LBase.
• Prepare and issue export and cross-trade invoices promptly and accurately.
• Liaise with the accounts department to resolve sales and cost queries.
• Work closely with the Branch Manager and colleagues to improve profitability and operational efficiency.
• Compliance & Administration
• Ensure all shipments comply with relevant export regulations, customs requirements and industry standards.
• Maintain accurate records of export transactions, shipment statuses and compliance documentation for audit purposes.
• Support the development of supply chain processes to improve efficiency and reduce lead times.Teamwork & Support
• Work collaboratively with colleagues to ensure the smooth running of the department, particularly during peak periods and holiday cover.
• Provide operational support across other areas of the business when required.
• Assist with the training and development of new team members.
• The Ideal Candidate
• We are looking for someone who has:
• Previous experience in freight forwarding, ideally within export operations and cross trade.
• A good understanding of multimodal freight, including sea, air and road exports.
• Knowledge of export documentation, customs procedures and international shipping requirements.
• Experience liaising with overseas agents, carriers, suppliers and customers.
• Strong organisational skills, with the ability to manage multiple shipments and competing priorities.
• Excellent communication, customer service and problem-solving skills.
• Commercial awareness and the confidence to negotiate competitive supplier rates.
• Good numerical and administrative skills, with experience in job costing and invoicing.
• Strong IT skills and the ability to maintain accurate records across operational systems. Experience using LBase would be an advantage.
• A proactive, flexible and team-oriented approach, with a commitment to delivering high standards of service.

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