Support Worker - Supported Living Services

Empowering Adults with Complex Needs to Live Independently

Are you passionate about making a real difference? At First City Group, we support adults with complex needs to live fulfilling, independent lives and we're looking for compassionate and committed Support Workers to join our Supported Living team.

You'll provide high-quality, person-centred support to adults with learning disabilities, autism, physical disabilities, complex health needs, and mental health conditions, helping them live life on their own terms with dignity, respect, and choice at the heart of everything you do.

We support people facing mental health challenges with compassion, respect, and an open, non-judgemental attitude. Through a trauma-focused approach, we recognise the impact of lived experiences and provide safe, person-centred support that empowers individuals to move forward with confidence and dignity.

This role includes providing 1:1, 2:1, and 3:1 support depending on individual needs and care requirements. You will support individuals with a range of health conditions, including mental health needs, promoting emotional wellbeing, independence, safety, and community inclusion.

We're looking for people who are caring, reliable, patient, and passionate about delivering outstanding support that truly makes a difference every day.

Hours, Pay & Location

• Various hours available
• Flexible shift patterns, including days, evenings, and some 12-hour shifts in 24-hour care settings
• Shift lengths starting from 4 hours
• Pay rate: 12.74 per hour (Bank Rate Varies)
• Covering Swindon & Surrounding area

What You'll Be Doing

No two days are the same, but your role may include:

• Supporting daily routines, including personal care and medication
• Assisting with physiotherapy and clinical tasks
• Preparing meals and promoting healthy lifestyles
• Supporting individuals with complex health needs (e.g. catheter care)
• Encouraging independence with budgeting, appointments, and community activities
• Providing emotional support and assistance with evening routines

You'll work collaboratively with healthcare professionals, families, and colleagues to deliver consistent, high-quality care.

What We're Looking For

• Minimum 6 months' experience in care or supported living
• Confidence supporting individuals with complex needs
• Ability to follow care plans and work independently or within a team
• A flexible, positive, and person-centred approach
• Full UK driving licence desirable but not essential (non-drivers must be able to travel independently)
• Applicants must be 18 years or over

What We Offer

• Guaranteed hours (T&Cs apply)
• 28 days' pro-rata holiday entitlement
• Comprehensive induction, training, and shadowing
• Free uniform
• Specialist training tailored to individuals' needs
• Blue Light Card - access to retail and lifestyle discounts
• Employee Assistance Programme
• Motor maintenance discounts through a local partner
• Use of company pool car (subject to availability)
• Refer-a-friend scheme - 300 Full-Time Supported Living or 500 for a Full-Time Driver into our community services (T&C's applied)

Important Information

All roles are subject to an Enhanced DBS check, satisfactory references, and completion of mandatory training.

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