Account Manager

Jobdescription

• Desk-BasedAccountManager(basedinNorthLondon)

• Pleaseonlyapplyifyouhaveastrongsalesbackgroundmin2yearsandTelecomswouldbepreferable

28, Base+Comms+Pension

Mainfocus: Managingandgrowingexistingcustomeraccounts(phone/email/video).

KeyResponsibilities:AccountmanagerandNewbusiness

• Maintainregularcontactwithassignedclientaccounts
• Buildstrongrelationshipstoimproveretention
• Identifyupsellandcross-sellopportunities
• Renewcontractsandmanagepricingdiscussions
• Handlecustomerqueriesandresolveissues
• Trackaccountperformanceagainsttargets
• UpdateCRMsystemsandsalesreports

MainFocus

• Renewals(SIMs,broadband,hostedVoIP)
• Upsell(higherbandwidth,additionalusers,cyberadd-ons)
• Reducechurn

PrimaryGoal:

Retaincustomersandincreaserevenuefromexistingaccountsaswellas

newbusiness

Focusisonretention+accountgrowth ,

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