Our client is a fast-growing, science-driven wellness and performance brand with an exceptionally engaged community at its heart.
The Role:
We're looking for a Community Manager who understands that a great community is about much more than responding to comments.
You'll be responsible for building genuine relationships with the people who interact with the brand every day - making existing community members feel valued, welcoming new audiences and turning conversations, feedback and stories into meaningful insight for the wider business.
Key Responsibilities:
Own day-to-day community management across all social media platforms, responding to comments, DMs and mentions in a warm, authentic and on-brand way.
Build genuine relationships with community members and create a sense of belonging around the brand.
Recognise regular contributors, celebrate customer milestones and identify opportunities to strengthen relationships with highly engaged customers.
Develop and deliver community initiatives including live sessions, Q&As, challenges, competitions and seasonal campaigns .
Support the development and management of the brand's ambassador programme , identifying potential advocates and nurturing long-term relationships.
Understand how community behaviour differs across platforms including Instagram, TikTok, Facebook and other relevant channels.
Identify conversations, trends and cultural moments that the brand should be part of.
Monitor community sentiment, conversations and feedback across social and community platforms.
Identify recurring questions, concerns, opportunities and emerging trends.
Produce regular community insight reports , turning qualitative feedback into clear and actionable recommendations.
Work closely with the Content Strategist to ensure community insight informs the editorial calendar and content strategy.
About You:
3-5 years' experience in Community Management, Social Media Management, Customer Engagement or a closely related role.
Proven experience building and managing an engaged online community rather than simply managing social channels.
Experience developing or supporting ambassador programmes, loyalty programmes, influencer communities or other relationship-led initiatives .
Why Apply:
Join a fast-growing wellness and performance brand at an exciting stage of expansion.
Take ownership of a highly engaged and loyal brand community with genuine influence over how it grows.
Work closely with senior leadership, Marketing, Content, Creative and Product teams.
Have a direct influence on content strategy, campaigns, product development and brand direction through customer insight.
Build and develop ambassador, loyalty and community programmes from the ground up.
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