Parts Coordinator / Parts Advisor

We are recruiting for a Parts Coordinator to join an established engineering business based in Epping.

This is a varied role involving customer enquiries, spare parts identification, quotations, purchasing and order processing. There is also a small hands-on element, including picking, packing and preparing parts for dispatch when required.

We're looking for somebody with experience in parts, engineering supplies, technical sales or a similar environment who enjoys taking ownership of the whole process, from initial customer enquiry through to delivery.

Key Duties

• Respond to customer enquiries for spare parts and replacement components.
• Identify the correct parts using part numbers, product information and technical drawings.
• Prepare quotations and process customer orders.
• Check stock availability and arrange purchasing where required.
• Liaise with suppliers regarding pricing, availability and delivery times.
• Follow up quotations and outstanding orders.
• Keep customers updated on order progress and delivery times.
• Pick, pack and prepare parts for dispatch when required.
• Work closely with engineers, stores and other internal departments.
• Maintain accurate stock, purchasing and order records.

Experience & Skills

• Previous experience in parts sales, parts coordination, engineering supplies or a similar role.
• Ideally a background within engineering, manufacturing, automotive, machinery or technical products.
• Experience handling customer enquiries, quotations and orders.
• Confident dealing with customers and suppliers by telephone and email.
• Good organisational skills and attention to detail.
• Comfortable using computer systems for order processing and stock control.
• A practical, hands-on approach and willingness to get involved with picking and packing when required.
• Ability to manage multiple enquiries and prioritise workload.

Experience identifying mechanical or electrical components using part numbers, catalogues or technical information would be advantageous.

Pay & Benefits

• Salary depending on experience.
• Monday to Friday working hours.
• Overtime available.
• 28 days holiday including bank holidays.
• Company pension.

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