Technical Support Coordinator

THE COMPANY
Sycamore Lighting is a leading manufacturer and supplier of cutting-edge LED lighting and control systems, specialising in the Kitchens, Bathroom and Bedroomlighting sectors.

JOB PURPOSE

To support our technical, customer service, quality and compliance activities. This role is ideal for someone with strong administrative and customer service skills who is keen to develop their technical knowledge.
KEY RESPONSIBILITIES
Customer & Technical Support

• Respond to customer technical enquiries via telephone and email.
• Manage the technical support inbox.
• Provide basic technical advice and product guidance.
• Maintain records of customer enquiries and resolutions.

Quotations & Contract Support

• Prepare customer quotations accurately and promptly.
• Support project quotations and contract enquiries.
• Coordinate delivery requirements with the Operations team.

Customer Service & Account Support

• Support key account customers with day-to-day enquiries.
• Monitor forecasts and delivery schedules.
• Review shortages, service issues and credit requests.
• Help maintain high levels of customer satisfaction.

Quality & Compliance Support

• Maintain technical files, certificates and product records.
• Assist with declarations of conformity and test reports.
• Support WEEE and packaging compliance submissions.
• Liaise with suppliers to obtain compliance documentation.

Product Testing & Quality

• Assist with product testing and ageing programmes.
• Maintain quality records and testing documentation.
• Support investigations into product issues and complaints.

Essential Skills & Experience

• Customer service, technical support or administration experience.
• Excellent communication skills.
• Strong organisational skills and attention to detail.
• Competent with Microsoft Office, particularly Excel and Outlook.

Desirable Experience

• Electrical, lighting or manufacturing experience or similar.
• Quotation preparation experience.
• Knowledge of compliance documentation or quality procedures.

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