2nd Line Support

West Sussex Source: WhatJobs

£25,000–£25,000

A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Support to its Client Services team.

This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.

You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.

A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.

As a 2nd Line Support, your key responsibilities will include:

Occasional travel to customer sites across the UK
Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA
Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL
Replicate and document bugs clearly for development teams
Act as a trusted contact via phone, email, and service desk
Contribute to the knowledge base to support continuous team improvement

Requirements for the 2nd Line Support:

A valid UK driving license
Experience working with Linux CLI (troubleshooting and administration)
Strong communication skills - able to engage both technical and non-technical stakeholders
A customer-first approach with a genuine desire to deliver positive outcomes
Highly organised with excellent time management
A proactive, self-motivated approach with the ability to work independently

Benefits for the 2nd Line Support:

25 days holiday + extra day off on your birthday
Company pension
Training and development opportunities
Volunteering days
Company car (if eligible for insurance)
Hybrid working (after successful 3-months’ probation)

This is a full-time, permanent role based in Shoreham-by-Sea. The position is office-based initially, moving to hybrid after 3 months. Working hours are Monday–Friday on an 8-hour rotating shift pattern between 9am–10pm.

Salary is £25,000. You must have a valid UK driving licence and access to your own vehicle if you are not eligible for the company insurance.

Berry Recruitment Services Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

Full job description from WhatJobs. Apply for this role →