Helpline Advisors and Helpline Manager - Gambling Sector

Helpline & Online Services Opportunities - Fully Remote

Caritas Futures is proud to be partnering with a leading organisation supporting individuals and families affected by gambling-related harm. We are currently recruiting for a number of fully remote, rota-based positions across their national support services.

Positions Available

• Helpline Advisors
• Online Advisors
• Helpline Manager
• Online Services Manager

The Role

You will be part of a dedicated team providing confidential, non-judgemental support to individuals affected by their own gambling or the gambling of a loved one. As the first point of contact, you will deliver emotional support, undertake risk assessments, identify safeguarding concerns, and help service users access appropriate support pathways.

Key Responsibilities

• Provide support via telephone, live chat, and online platforms.
• Complete risk, welfare, and needs assessments, including safeguarding and crisis intervention.
• Deliver person-centred emotional and practical support to service users.
• Support individuals with complex needs, including mental health challenges, substance misuse, addiction, and financial difficulties.
• Signpost and refer individuals to specialist support services and treatment providers.
• Moderate online forums and digital support spaces where required.

Essential Requirements

We are keen to hear from candidates with experience as:

• Substance Misuse Practitioner
• Mental Health Practitioner
• Gambling Harm Practitioner
• Recovery Worker
• Helpline Advisor
• Addiction Practitioner
• Crisis Worker

You will also have:

• Strong knowledge of safeguarding and risk assessment.
• Experience supporting vulnerable adults and individuals with complex needs.
• Excellent communication and active listening skills.
• The ability to work independently within a remote environment.
• Flexibility to work rota-based shifts, including evenings and weekends where required.
• Availability to start ASAP.

Why Work with Caritas Futures?

At Caritas Futures, we are specialists within the charity sector and understand the importance of supporting those who support others.

When you join us, you'll benefit from:

• A dedicated recruitment specialist throughout your placement.
• Unrivalled placement and onboarding support.
• Access to an excellent wellbeing package.
• Counselling and employee support services.
• Access to the Headspace app.
• Weekly online exercise and wellbeing sessions.

Apply Now

If you have experience supporting individuals affected by addiction, mental health challenges, substance misuse, or gambling-related harm and are looking for a rewarding remote opportunity, we'd love to hear from you.

For immediate consideration, please send your updated CV today.

Caritas Futures - Connecting exceptional people with meaningful opportunities.

Caritas Recruitment is acting as an Employment Business in relation to this vacancy.

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