Service Coordinator

Salary: 30,000.00 p/a plus a yearly bonus of up to 10% and Veolia benefits
Hours: 40 hours per week
Location: Sheffield
South Yorkshire
S4 7ZJ

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.

As a Service Coordinator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave plus bank holidays
• Access to our company/people's pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Monitor daily service activity to ensure work is completed within agreed timescales and service level agreements.
• Track live in-cab progress and identify delays, missed collections, incomplete work or other service issues.
• Escalate operational delays and performance issues to supervisors and management.
• Reallocate tasks to available crews and resources when required, following operational instructions.
• Monitor the ECHO Maps tracking system and report unusual activity, tracking errors or other anomalies.
• Record access issues, roadworks and missed collections, ensuring supporting photographs and information are saved correctly.
• Monitor ad hoc services, including bin deliveries, clinical collections and bulky waste collections.
• Liaise with relevant internal departments to support the delivery and completion of operational work.
• Produce accurate reports for supervisors covering missed collections, on-board system compliance and completed work.
• Check that all service rounds have been correctly completed and closed when drivers debrief.
• Maintain accurate operational records and ensure service information is updated promptly.

What we're looking for;

• Experience using live tracking, scheduling, workflow or fleet management systems.
• The ability to monitor real-time operational activity and identify delays, exceptions and incomplete tasks.
• Experience allocating or reallocating work according to available crews, vehicles or other resources.
• Experience recording and managing operational data, including collections, deliveries and service completion.
• Experience producing reports using system data and presenting information in a clear, accurate format.
• Competence using Google Workspace, particularly Google Sheets, Google Docs and Gmail.
• The ability to accurately update records, maintain information and retrieve data when required.
• An understanding of service level agreements, performance monitoring and operational compliance.
• Experience using mapping, vehicle-tracking or in-cab monitoring systems would be beneficial.
• Previous experience in service coordination, logistics, fleet operations, waste management or a similar operational environment would be beneficial.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

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