Customer Service

We are looking for a Customer Support Advisor to join our team based in Normanton, West Yorkshire.
In this role you will be the key point of contact for our installation teams, providing support and guidance when challenges arise on-site. Working closely with colleagues across operations, you'll investigate issues, coordinate solutions, and help ensure installations are completed right first time.
Duties:
Acting as the primary point of contact for the installation teams, providing support and resolving issues that arise.
Investigating and completing root cause analysis on installation and site-related issues, co-ordinating effective solutions to keep jobs progressing.
Setting up and maintaining accurate system information for each template and installation, including customer-specific requirements.
Producing and issuing clear instructions and job information for installation teams attending site.
Working with internal departments and field-based teams to deliver a right-first-time installation experience.
Recording and updating information accurately on our CRM platform throughout the installation process.
Requirements
Proven experience managing multiple priorities and resolving complex issues in a fast-paced customer service or operational support environment.
Experience supporting field-based teams, with the ability to investigate issues and coordinate effective solutions, would be advantageous.
Strong communication skills, both written and verbal, with the ability to build effective working relationships across different teams.
The ability to remain calm under pressure and manage multiple priorities.
Good working knowledge of Microsoft Office, particularly Excel and Outlook.
High attention to detail, strong organisational skills, and the ability to manage competing priorities effectively.
Hours:
Monday - Friday, one week 9am-5pm one week 8am-4pm
Rates:
13.59phr
Skills Required
Customer Service
Call Centre
Admin
Excel
Keywords
Customer Service
Admin
Mircosoft Word

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