Customer Service Administrator

• Role: Support Team Officer (Property Maintenance)
• About the role: This role provides a comprehensive administrative service that supports the delivery of excellent customer service within the Property Maintenance team.
• Contract type: 9 month fixed-term contract
• Working arrangements: Hybrid working on offer between home and office including 2 days working from home
• Office location: The Maltings, River Pl, Lower Bristol Rd, Twerton, Bath BA2 1EP

About us:

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

Purpose of the job – What’s the role?

This role provides a comprehensive administrative service that supports the delivery of excellent customer service within the Property Maintenance team. By keeping records accurate, coordinating customers and contractors, and supporting quality assurance and procurement, you help us deliver Quality Homes and Trusted Customer Services across our communities. Your organisation and attention to detail help maintain important operational capability and keep the service running well for the customers who rely on it.

About you?

• Experience of providing administrative services within an organisation that handles large volumes of varied transactions and a complex customer base.
• Experience of writing reports derived from complex data in large volumes. Essential – Skills and Attributes.
• Strong organisational skills and a keen eye for detail, with the ability to manage competing priorities and meet deadlines.
• Confident numeracy skills, with the ability to understand and interpret statistical and financial information.
• Excellent IT skills, including the ability to create reports from complex data.
• Excellent all-round communication skills, with the ability to convey information clearly to a variety of customers.
• A collaborative approach, supporting and promoting team and corporate objectives.
• Able to work calmly under pressure and adapt to changing priorities.

What will you get in return?

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing

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