Customer Service Executive

Customer Service Executive

Location: Christchurch
Hours: Full-Time, Shift-Based
Salary: £27,980 with the opportunity to rise to £32,185 P/S

Are you a confident communicator who enjoys helping people and making a genuine difference?

We're looking for Customer Service Executives to join a friendly and supportive team in Christchurch, supporting customers when they need it most.

This is a fantastic opportunity for someone with previous customer service, call centre or telephone-based experience who is looking to join an organisation that provides full training and genuine opportunities to develop their career.

Your day-to-day responsibilities will include:

• Handling a high volume of telephone calls and emails from customers
• Assessing and processing customer cases efficiently and accurately
• Gathering relevant information and documentation
• Providing clear guidance and support throughout the process
• Investigating cases and working towards effective resolutions
• Ensuring customers receive a high standard of service at every stage
• Managing multiple cases while maintaining excellent attention to detail

Some situations can be challenging, so we're looking for someone who can remain calm, professional and empathetic when speaking with customers.

You'll ideally have:

• Previous customer service, call centre or telephone-based experience
• Excellent verbal and written communication skills
• Confidence speaking with customers over the phone
• Strong computer skills
• Excellent organisation and attention to detail
• The ability to multitask and work effectively under pressure
• A naturally empathetic and customer-focused approach
• Good numerical ability

Full Training Provided:

• No previous industry experience is required as full training will be provided.
• Training will run Monday to Friday, 9:00am-5:30pm, for approximately 5-7 weeks and will include classroom, online and practical on-the-job learning.
• Please note that full commitment to the training period is essential, and holidays cannot be taken during training.

Once fully trained, you'll work on a shift basis covering:

• Monday-Friday, with start times between 8am - 9.45am
• Finishing times between 4.30pm - 6.15pm
• Saturday shifts between 8am - 4.30pm
• 1 Saturday shift approximately every 5 weeks
• Shift patterns provided around 5 weeks in advance

What's On Offer?

• Starting salary of £27,980, rising to £32,185 within the first 12-24 months
• Full training and ongoing development
• Supportive team environment
• Genuine opportunities for career progression
• Hybrid working may be available following successful completion of probation
• Christchurch location

Important Information
Start date: 9th November
Due to the recruitment timeline, you must be available to interview on 8th or 14th October .
Training dates: Up until Christmas 2026.

If you're looking for a customer-focused role where you can develop your skills, receive comprehensive training and build a long-term career, we'd love to hear from you.

#Commercial2026

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