Service Manager

Service Manager – Repairs & Maintenance
Salary: £50,000 per annum van and fuel card
Location: Crewe, Cheshire
Hours: Full-time, 40 hours per week (8am–7pm, Monday–Friday, plus Saturday mornings on a rota)
Contract: Permanent Hybrid/ Agile working (office, on-site and home)

The Role
An exciting opportunity has arisen for an experienced Service Manager to join the Repairs and Maintenance team of a leading housing provider in Crewe.
You will manage and support an area-based operational team in the delivery of a high-quality Responsive Repairs service. Working within a hybrid model that blends office, on-site and home working, you'll have the autonomy to lead your team while keeping service quality at the heart of everything you do.

What You'll Be Doing
• Leading, managing and developing an operational repairs team to deliver an excellent, customer-focused responsive repairs service
• Applying up-to-date knowledge of building construction, maintenance, repairs and safety legislation
• Managing and performance managing operatives to achieve the highest standards
• Overseeing sub-contractor management and delivery
• Using repairs management information systems to monitor performance and drive service improvement
• Staying ahead of housing sector best practice and relevant legislation

What We're Looking For
Essential:
• Hands-on trade experience, supported by relevant NVQ or City & Guilds qualifications
• Proven experience of managing, leading and developing operational teams
• Up-to-date knowledge of building construction, social housing repairs and safety legislation
• Knowledge and experience of sub-contractor management
• Experience of successfully delivering an excellent customer-focused repair service
• Experience of repairs management information systems
• Excellent oral and written communication skills
• Strong people management and performance management ability

Essential Qualifications:
• Relevant Technical qualification – Trade NVQ Level 3 (or equivalent)

Desirable:
• Experience of working as part of a management team delivering front-line services
• Excellent organisational and time management skills
• Site Management Safety (SMSTS) or IOSH

What You'll Get
• £50,400 per annum plus van and fuel card
• 25 days' holiday plus bank holidays, with the option to buy additional days and extra days awarded with length of service
• Competitive workplace pension scheme with matched contributions
• Life assurance – three times salary
• Health Cash Back Plan covering dental, optical and a range of other treatments
• Confidential Employee Assistance Programme, including counselling, stress helpline and advice on tax, fitness and childcare
• Free eye tests and £55 towards glasses for VDU users
• Lifestyle benefits portal – discounted gym membership, dining out, cinema, family days out, holidays and airport parking
• Salary Extras discounts app – save on groceries, fashion, travel, entertainment and more
• "Thank You" award scheme, with recognition payments of up to £350 for outstanding work
• Payment of one professional body subscription per year, where relevant to your role
• Menopause support through a dedicated health plan
• Training and e-learning courses to support your growth and development
• Financial support to study relevant professional qualifications
• Cycle to Work scheme with savings of 30–40%
• Season ticket travel loan
• £100 annual allowance for personal learning – any topic of your choice
• Car lease scheme with tax and NI savings
If you're a hands-on leader with a trade background and a passion for delivering outstanding repairs services, we'd love to hear from you. Apply today and take the next step in your career.

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