Customer Service Coordinator

Customer Service Coordinator

Location: Hamworthy/Poole
Hours: Full-time, Monday to Friday, 9am–5pm

We are looking for a friendly and organised person to join our office team in a customer service role. This is a great opportunity for someone who enjoys working with people and wants a steady, office-based position. This is a permanent office based role within a well-established and successful business.

What you’ll be doing:

• Speaking with customers by phone and email
• Helping prepare quotes and process orders
• Keeping track of customer requests and following up where needed
• Supporting the wider customer service team with day-to-day tasks
• Keeping records accurate and up to date
• This is a customer service and co-ordination role – no cold calling or direct sales.

What we’re looking for:

• A positive attitude and a willingness to learn
• Comfortable speaking to people and providing good customer service
• Basic computer skills and attention to detail
• Able to work well as part of a team
• No specialist product knowledge is required – full training will be provided.

What’s in it for you:

• Friendly, supportive team environment
• Full training provided
• Free on-site parking
• Company pension
• 20 days holiday plus bank holidays, increasing with service
• Your birthday off as an extra holiday (subject to conditions)

Whilst previous office or customer service experience is helpful it is not essential – we welcome applications from people looking to develop their skills or move into an office-based role.

Hours: Mon-Fri 9-5pm, 37.5 hours/week

Benefits: Free parking. Company pension scheme.

Holiday: 20 days holiday, rising at 1 day per year to a max 25 days after 5 years continuous service (PLUS bank holidays). You also get your birthday day off as holiday (subject to conditions).

Skills Required: Communication, Teamwork, Numeracy, Accuracy, Multi-tasking, Organisation

Existing Qualifications (Edu/Certs/Driving): GCSE or equivalent.

Start Date: Immediate

As this is a salaried, permanent non-sales role, we pay a competitive salary, but no commission – if you are looking for a commission-based sales role, this is not the role for you.

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