Temporary Customer Service & Telesales Assistant
Dorking | Office Based | Part-Time | 3 Days per Week
£13–£15 per hour depending on experience
An exciting opportunity has arisen for a friendly, confident and organised Temporary Customer Service & Telesales Assistant to join a busy team for an initial 4-week period, with the possibility of an extension.
Working 3 days per week (ideally Monday–Wednesday, up to 21 hours), you’ll be speaking to customers and potential customers by telephone and email, answering questions and helping people through an online entry/submission process.
The Role Your main responsibilities will include:

Calling previous and potential customers
Following up with people who have started but not completed an online submission
Answering questions and providing information clearly and confidently
Helping customers navigate an online platform and complete their submission
Following up by email with relevant information and links
Maintaining accurate records of calls, outcomes and follow-ups
Managing a database and keeping information up to date
Escalating technical or more complex queries where required
Working towards agreed call and conversion targets

About You We’re looking for someone who is:

Friendly, confident and comfortable on the phone
Naturally personable with a good telephone manner
Organised, proactive and able to manage follow-ups
Confident communicating with people internationally
Comfortable explaining processes and helping people online
Accurate with data entry and administration
Confident using email, Excel and online systems
Professional and reliable

Previous experience in telesales, telemarketing, customer service, call handling or a similar telephone-based role would be beneficial.
Speaking an additional language would be a bonus, but is not essential.
Full training will be provided.
The Details
Location: Dorking – office based
Hours: 3 days per week, ideally Monday–Wednesday
Hours per week: Up to 21
Contract: Initially 4 weeks, with potential to extend
Start: ASAP
Working hours: Flexible between 8.00am and 5.30pm
If you’re confident on the phone, enjoy speaking to people and are looking for a short-term part-time opportunity, we’d love to hear from you.