Customer Sales Coordinator

CommercialSalesCoordinator(Manufacturing)

Location:Bristol|PermanentOpportunity

Salary-30,000-37,000+Excellentbenefits

We'reworkingwithaleadingorganisationintheBristolareatahtsarelookingforaCustomerSalesCo-ordinatortojointheteamatanexcitingtime.

AsaCommercialSalesCoordinator,youwillprovidecriticalsupportacrosscontractmanagement,orderprocessing,customermanagement,andCRMactivities.WorkingcloselywithSales,Operations,Finance,Legal,andCustomerServiceteams,youwillensurecommercialagreementsaremanagedeffectivelyandcustomersreceiveanexceptionallevelofservicethroughouttheorderlife-cycle.

KeyResponsibilities

ContractManagement

• Reviewandanalysecustomercontractstoidentifycommercial,financial,operational,logistics,export,andfieldservicerequirements.
• Collaboratewithinternalstakeholderstoevaluatecontractualobligationsandidentifypotentialrisks,ambiguities,conflicts,ordeviationsfromagreedscopesofwork.
• Supportnegotiationswithinternaldepartmentsandsalesteamstoreachcommerciallyviableagreements.
• Monitorcontractcomplianceandensureappropriateprocessesareinplacetoidentifyandescalateanyissuesornon-compliance.
• Maintainvisibilityoffinancialandlegalcommitmentswhileensuringrobustduediligenceproceduresarefollowed.
• LiaisewithLegalandContractManagementteamstoobtainguidanceandsupportoncommercialcontractualmatterswhererequired.

OrderManagement

• Supportcustomerorderprocessingacrossallregions,workingcloselywithregionalcoordinatorstoensureaseamlesscustomerexperience.
• Ensureorderaccuracywithregardtoproducts,pricing,quantities,anddeliveryschedules.
• Respondpromptlytocustomer,supplier,andinternalenquiries,ensuringissuesareresolvedefficiently.
• Maintainaccurateorderrecordsandensurealldocumentationiscompleted,filed,andretainedinaccordancewithcompanyprocedures.

CustomerManagement

• Provideproactivesupporttocustomersthroughouttheorderprocess,ensuringtimelycommunication,orderacknowledgements,anddeliveryupdates.
• Managecustomerqueries,concerns,andcomplaintsthroughtosuccessfulresolution,coordinatingwithrelevantdepartmentsasneeded.
• Buildstrongrelationshipswithcustomers,contractors,agents,andinternalteamstopromoteacustomer-centricapproachanddeliverhighlevelsofservice.

Skills&Experience

Essential

• Experienceworkingwithinacommercial,salessupport,ordermanagement,orcustomerserviceenvironment.
• Previousexperienceusingorderentrysystems,ERP/MRPplatforms,orsimilarbusinesssystems.
• Strongadministrativeandorganisationalskillswithexcellentattentiontodetail.
• ProficiencyinMicrosoftOfficeandweb-basedbusinessapplications.
• Abilitytomanagemultipleprioritiesandworkeffectivelyacrossvariousdepartments.
• Excellentcommunicationandstakeholdermanagementskills.

Desirable

• Experiencewithinahigh-tech,low-volume,high-mixmanufacturingorengineeringenvironment.
• Knowledgeofcontractadministration,contractlaw,orcommercialgovernanceprocesses.
• Experiencesupportingcustomer-facingactivitiesandmanagingcustomerrelationships.
• Familiaritywithcontractdrafting,changeordermanagement,planning,andschedulingprocesses.

PersonalAttributes

• Stronganalyticalandproblem-solvingabilities.
• Highlyorganisedwithastructuredapproachtomanagingworkload.
• Customer-focusedwithacommitmenttodeliveringexceptionalservice.
• Abletoidentifyrisksandrecommendpracticalsolutions.
• Collaborativeteamplayerwhobuildspositiveworkingrelationshipsacrossthebusiness.

WhatYou'llBring

Youwillbeaproactiveanddetail-orientedprofessionalwithastrongcommercialawarenessandapassionfordeliveringexcellentcustomerservice.You'llthriveinafast-pacedenvironment,enjoyworkingcross-functionally,andbemotivatedbyfindingsolutionsthatbenefitbothcustomersandthebusiness.

Thisisanexcellentopportunitytojoinasupportiveorganisationwhereyoucandevelopyourcommercialexpertisewhilecontributingtothesuccessofagrowingteam.

Pleaseapplyforaconfidentialchat.

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