Retail General Manager

My client are looking for an experienced manager with leadership experience in food service and customer-facing environments. Proven track record of managing teams, delivering excellent customer service, meeting sales and KPI targets, and maintaining high food quality and safety standards. A motivated and adaptable leader who excels at coaching staff, improving performance, and creating positive customer experiences.

The ideal candidate will manage the team by coaching, supporting and developing colleagues to reach their full potential, creating an environment where everyone can thrive. You'll be committed to pushing the team continually looking for ways to improve performance, quality and the customer experience. You will remain positive and resilient under pressure, overcoming challenges with a solutions focused approach.

Job Description:

• Help your team to support their personal development
• Establish the bakery as the heart of the local community
• Inspire your team to deliver industry leading service every time
• Drive a culture of high performance through team engagement
• Consistently perform to financial KPI's
• Take ownership of all controllable costs through effective management
• Train and coach our team to Brand Standards
• Make the World's Best Coffee and Prepare Award Winning Food
• Make the most of colleagues' strengths and ensure that they are in the right place to maximise sales

Person Specification:

Previous experience in a management or supervisory role within hospitality, food service, retail, caf, bakery, or restaurant environments.

• Experience leading, motivating, and developing teams.
• Proven ability to deliver excellent customer service.
• Experience managing sales targets, budgets, and KPIs.
• Food preparation and food service experience.
• Knowledge of food hygiene, food safety, and quality standards.
• Experience in staff training and coaching.
• Ability to manage stock, wastage, and controllable costs.
• Experience working in a fast-paced customer-facing environment.
• Strong organisational and problem-solving skills.

Benefits:

• 50% discount on food and drink
• Up to 33 days of holiday (including bank holidays), pro rata if necessary

• Our bespoke reward system that offers discounts and savings on your favourite brands
• Financial well-being benefit through Stream -save directly from wages into a high interest savings account or access wages before pay-day
• Employer funded health and wellbeing services, with access to a 24/7 GP line, Employee Assistance Program and discounted gym memberships
• Employer funded healthcare cash plan, with money off optical and dental treatment
• Paid birthday day off
• Member of the shareholder fund (service dependent)
• Company Sick Pay
• A competitive bonus scheme, based on bakery results we achieve together
• Plus a few more!

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