Customer Service Advisor

The Results People are looking for Customer services advisors for our well-known client based in Smethwick.

Location: Smethwick
Job Type: Temporary to Permanent
Hours: 37.5 hours per week
Pay: £12.71 per hour initially, increasing to £13.27 per hour after 12 weeks
Overtime: After 12 weeks, overtime may be available at £19.91 per hour

About the Role

We are currently recruiting for Customer Service Advisors to join a busy team in Smethwick.

This is a fantastic opportunity for candidates who enjoy working with people, are confident communicating over the phone and by email, and have a strong customer-focused approach.

You will be responsible for handling customer enquiries and complaints, providing excellent customer service, and ensuring queries are dealt with professionally and efficiently.

Key Responsibilities

• Handling customer enquiries by telephone and email
• Dealing with customer complaints in a professional and helpful manner
• Providing accurate information and resolving customer queries
• Maintaining a high level of customer service at all times
• Updating customer records and internal systems
• Working as part of a busy and supportive team
• Escalating complex issues where necessary
• Following company procedures and maintaining a professional approach

Working Hours

The role is 37.5 hours per week , including a 30-minute unpaid break .

You will work 5 days out of 7 , with the following operating hours:

• Monday–Friday: 08:00–18:30
• Saturday–Sunday: 08:00–16:00
• Weekend working: 1 weekend every 6 weeks

Your working days and shifts will be confirmed as part of the recruitment process.

Pay & Benefits

• £12.71 per hour initially
• £13.27 per hour after 12 weeks
• Potential for overtime after 12 weeks
• Overtime paid at £19.91 per hour
• Temporary to permanent opportunity
• 2 weeks' fully supported training
• On-site canteen
• On-site car park

Training

All successful candidates will receive 2 weeks of training to help you settle into the role:

Week 1 – Introduction

• Introduction to the company and team
• Role expectations and procedures
• Customer service training

Week 2 – System Training

• Full training on the systems you will be using
• Practical guidance and support
• Preparation for moving into the role

About You

The ideal candidate will:

• Have excellent communication skills
• Be confident speaking to customers over the phone
• Have good written communication skills for dealing with emails
• Be comfortable handling complaints and difficult conversations
• Have a professional and positive attitude
• Be able to remain calm under pressure
• Have good attention to detail
• Be reliable and punctual
• Be comfortable working as part of a busy team

Previous customer service or call centre experience would be beneficial, but full training will be provided .

How to Apply

If you are looking for a long-term opportunity with the potential to become permanent, we would love to hear from you.

Ideal candidates will be invited to attend an interview.

Apply today to be considered for this exciting Customer Service Advisor opportunity in Smethwick .

Send a text message with your name and ,,Customer services,, to (phone number removed) or call (phone number removed).

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