Internal Account Manager

Role: Internal Account Manager

Location: Witney - Hybrid
Salary: 30k-36K

About the Role

We are looking for a highly organised, customer-focused Internal Account Manager to join our Procurement team.

This is a varied and commercially focused role, responsible for managing the full lifecycle of internal sales and procurement activities - from initial quotation requests through to order placement, renewals and after-sales support.

Working closely with schools, consultants, suppliers and internal teams, you will ensure customers receive accurate quotations, timely updates and a high standard of service throughout their purchasing journey.

Key Responsibilities:

• Manage the end-to-end sales process for designated regions, from initial quotation through to order fulfilment.
• Prepare accurate and competitive quotations within agreed service levels.
• Build and maintain strong relationships with schools, consultants, suppliers and internal stakeholders.
• Convert approved quotations into sales orders and issue relevant contractual documentation.
• Place and manage orders for hardware, software, licensing and project-related equipment.
• Coordinate with project teams to ensure products are delivered in line with installation and project schedules.
• Manage software, licensing, broadband and hardware warranty renewals.
• Act as a first point of contact for customer and consultant enquiries.
• Liaise with suppliers to obtain pricing, product information, availability and lead times.
• Support warranty claims, invoice queries and supplier certification requirements.
• Maintain accurate and up-to-date records across CRM, finance and business systems.
• Identify opportunities to improve processes, customer experience and internal efficiency.

About You:

We are looking for someone who enjoys building strong relationships, thrives in a fast-paced environment and takes pride in delivering excellent customer service.

You will have:

• Previous experience in an internal sales, account management, purchasing, procurement or customer service role.
• Strong administration and organisational skills.
• Excellent written and verbal communication skills.
• The ability to manage multiple priorities and work effectively to deadlines.
• A high level of accuracy and attention to detail.
• Confidence communicating with customers, suppliers and colleagues at all levels.
• Good IT skills, including experience using CRM and business systems.
• A proactive, solutions-focused and collaborative approach to work.
• The ability to work independently while contributing effectively as part of a wider team.

Desirable Experience

• Experience working within the IT channel, technology or education sector.
• An understanding of ICT products, services and software licensing.
• Previous experience within a procurement or purchasing environment.
• Knowledge of the education sector and the schools market.
• Experience managing supplier relationships and customer renewals.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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