Business Systems Analyst

Business Systems Analyst
Location: Sheffield | Hybrid (3 days office / 2 days home) | Salary: Up to 52,000 per annum

Own the systems. Shape the process. Unlock where AI and automation can genuinely help.

Our client, a UK technology business, is recruiting for a Business Systems Analyst to join their AI Enablement team. In this role, you'll be the owner for Salesforce and the process authority within the team - turning what the business needs into a clear, prioritised roadmap, and spotting where AI and automation can take work away from people and land it in the systems they use every day.

You'll own the backlog and set priorities by business value, applying process thinking before anything is built. You'll also act as the working-level intelligent client to the managed service partner, translating business needs into well-scoped requirements so no work reaches them without that thinking applied first.

What You'll Do

• Own the backlog and roadmap for Salesforce, prioritising by business value and outcome rather than volume of requests
• Act as the single point of clarity for what the systems should do and why, working closely with the teams that rely on them
• Translate business needs into clear, well-scoped requirements and user stories, applying business process thinking before anything is built
• Act as the working-level intelligent client to the managed service partner - scoping and prioritising work day-to-day
• Ensure changes are tested, adopted, and actually deliver the intended benefit, rather than simply shipped
• Use your view of how work flows to surface where AI and automation can remove effort, building a pipeline of opportunities prioritised by value
• Hand well-scoped, genuinely useful problems to the AI Solutions Engineer and automation squad, staying involved through to adoption
• Embed AI capabilities into Salesforce and core systems so they're part of how colleagues work day-to-day, not bolted on afterwards
• Map how work really flows across the business, identifying where processes break down, duplicate effort, or create manual work
• Redesign processes to be simpler and more effective before reaching for a system change
• Build and maintain internal knowledge of how systems and processes work, reducing dependency on external partners or any single individual

What We're Looking For

• Experience as a business analyst or product owner for Salesforce or a comparable business system, owning a backlog and roadmap
• Strong process analysis skills - able to map how work flows, spot where it breaks, and see where AI or automation could take it away
• Ability to sit with non-technical colleagues, understand the business goal, and translate it into clear, well-scoped requirements
• Confidence acting as an intelligent client to a delivery partner - challenging, scoping, and prioritising rather than simply passing requests through
• A pragmatic, value-led approach to prioritisation, comfortable saying "not yet"
• An interest in how AI and automation can improve everyday work, with the judgement to apply them to a sound process rather than a broken one
• Familiarity with Salesforce configuration and administration concepts, or the ability to learn the estate quickly
• A bias toward sustainable, documented ways of working over knowledge that lives in one person's head

Why Apply
The opportunity to own a critical part of the business's systems and process landscape, with real influence over where AI and automation get applied - and real ownership through to adoption.

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy. </p

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