Operations Team Leader Location: Leicestershire (Office Based, Monday-Friday) Contract: Temporary, 2 Months Start Date: ASAP Salary: Competitive Hourly Rate
We are exclusively supporting a well-established organisation in the search for an experienced Operations Team Leader to join their team on an immediate basis.
This is a hands-on leadership role suited to a confident and resilient people manager who thrives in a fast-paced operational environment. You will lead a team of approximately eight employees, providing clear direction, driving accountability and ensuring high levels of performance and customer service.
The successful candidate will be comfortable managing a variety of personalities, addressing performance issues where required, and creating a positive, collaborative team culture. This is not a role for someone who prefers to lead from a distance; you'll be involved in the day-to-day operation and lead by example. Key Responsibilities
Lead, motivate and support a team of 8 employees within a busy operational environment
Drive performance, productivity and accountability across the team
Conduct regular coaching, feedback and performance management conversations
Foster a positive and collaborative culture while maintaining high standards
Identify and implement process improvements and more efficient ways of working
Review existing team structures and make recommendations to enhance effectiveness
Monitor workloads and ensure service levels and operational objectives are achieved
Support the team through change and encourage continuous improvement
Act as a visible leader, remaining actively involved in day-to-day operations
About You
Proven experience in a Team Leader, Operations Team Leader, Contact Centre Team Leader or Supervisor position
Strong people management skills with the ability to handle challenging conversations professionally and effectively
Experience driving performance, engagement and operational excellence
Confident, credible and resilient leadership style
Ability to build relationships quickly and gain the respect of a diverse team
Experience within Financial Services, Customer Service or Contact Centre environments would be highly advantageous
A proactive approach with a focus on continuous improvement and operational efficiency
Available to start immediately
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