Collections Advisor/Credit Control

We are seeking a driven, target-focused Credit Controller to join our fast-paced and high-energy team. This is an excellent opportunity for an ambitious professional who thrives in a performance-driven environment and is looking to further develop their negotiation, communication, and relationship management skills.

As a Credit Controller, you will manage your own portfolio of business customer accounts, working proactively to recover outstanding balances while identifying sustainable repayment solutions. You will play a key role in supporting cash flow performance and maintaining strong customer relationships, with structured training and clear performance objectives provided to help you succeed.

Key Responsibilities

• Manage a portfolio of B2B customer accounts that are in arrears.
• Proactively contact customers via telephone, email, and written correspondence to secure payment.
• Negotiate payment arrangements and repayment plans that deliver positive outcomes for both the business and the customer.
• Work towards and exceed monthly collection and recovery targets.
• Assess customer circumstances and apply effective collection strategies to maximise recoveries.
• Maintain accurate and detailed records of all customer interactions, payment agreements, and account activity.
• Escalate complex, high-risk, or sensitive cases where appropriate.
• Ensure all activities are conducted in accordance with financial regulations, company policies, and compliance requirements.
• Contribute positively to a high-performing, target-driven team culture.
• Build strong relationships with customers while maintaining a professional and commercial approach to debt recovery.

Skills and Experience

Essential

• Previous experience in a Credit Control, Collections, Recoveries, or Accounts Receivable role.
• Strong communication and negotiation skills.
• Ability to work effectively in a target-driven environment.
• Excellent organisational skills with the ability to manage a portfolio of accounts.
• Strong attention to detail and record-keeping abilities.
• Confident in handling difficult conversations with professionalism and empathy.
• Ability to prioritise workload and manage competing demands.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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