Shop Manager

The Role

Permanent, 35 hours a week.

Scope's Ilfracombe shop - 15 High St, Ilfracombe EX34 9DF

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT Wednesday 21 October 2026

As Shop Manager of Scope's Ilfracombe shop, you'll have the autonomy to run the shop with creativity and flair. Every day is different

In this role, you'll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you'll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop's performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms
• Recruit, manage and develop paid colleagues and volunteers within Scope's HR and operational policies and procedures and build a strong team
• Work collaboratively with the Assistant Shop Manager

For more information about the role's responsibilities and the skills and experience required, please use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About You

We're looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities
• Be able to lead and support people
• Customer-focused, with a can-do attitude
• A team player with strong work ethic
• Accurate and detail-oriented
• IT literate and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope's values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope's mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

• Full-time: 35 hours per week, five days out of seven
• Part-time: Weekly hours on a seven-day rota

Additional information

We're excited that you're considering a career with Scope. Our Retail vacancy information pack has more information about Scope Retail and what it's like to work with us. Retail Vacancy Information Pack

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

Important to know:

• You must meet all the essential requirements in the job description.
• If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

Link to full benefits package and what our colleagues say aboutWorking at Scope | Disability charity Scope UK

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

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