Front Office Risk and Control Manager - Suitability

Overview

In this role you will lead risk-based monitoring of Front Office advisory activity within a formal framework. You’ll coordinate with Compliance, coach Front Office staff, and oversee investigations into suitability issues to protect client outcomes. You’ll produce MI and reports for senior management and help refine monitoring processes. You will work closely with Risk, Compliance and other teams to drive effective, compliant wealth management practices. This is a chance to shape ongoing risk oversight in a client-centric wealth management business.

Responsibilities

• Plan and coordinate risk-based monitoring for Front Office activity within approved framework
• Allocate work, provide direction, QA, feedback and line management
• Review complex or high-risk discretionary/advisory cases with Compliance support
• Assess findings for client harm and control weaknesses; track remedial actions
• Coordinate investigations into suitability issues and escalate as needed
• Produce MI/KPIs on monitoring results and client outcomes; propose improvements
• Draft suitability analyses and board/committee updates
• Provide guidance to Investment Managers and Wealth Planners without taking client decisions
• Coordinate with Risk & Compliance on remedial actions and training
• Conduct quality assessments of regulated staff competence including client meeting observations

Key requirements

• Significant experience in a retail discretionary or advisory investment environment
• Strong knowledge of FCA suitability and Conduct of Business requirements
• Experience reviewing complex cases and identifying remedial actions
• Experience supervising, coaching and quality-assuring others’ work
• Experience assessing regulated staff competence and observing client meetings
• Ability to analyse monitoring data and write evidence-based reports
• Professional experience in a similar role; degree educated with relevant investment, financial planning, risk or compliance qualification

• Good judgement
• strong client focus
• confidence to challenge unsuitable outcomes
• FCA suitability and Conduct of Business knowledge
• monitoring and data analysis
• report writing

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