Collections Representative

Overview

In this role, you will manage a portfolio of client accounts from our London office to secure timely payments and resolve issues. You will work with Account Managers and legal teams to align billing and collections, monitor aging receivables, and produce reporting to finance leadership. You’ll contribute to process improvements that boost collections efficiency and client satisfaction while collaborating across offices. This is a hands-on, client-facing position with clear impact on cash flow and client relationships.

Pay / Benefits

• competitive salary and benefits package

Responsibilities

• Manage an assigned portfolio of client accounts with focus on overdue balances
• Follow up with clients by phone and email to secure payments and resolve issues
• Collaborate with Account Managers and Members to resolve billing discrepancies and clarify client matters
• Monitor aged receivables and escalate at-risk accounts
• Maintain accurate records of collection efforts in Aderant Expert Collections
• Assist in preparing collection reports and updates for Finance and practice group leadership
• Coordinate with Account Managers to align client communication strategies
• Contribute to process improvements to increase collections efficiency and client satisfaction
• Collaborate across offices (London and Brussels) to support coordinated client outreach

Key requirements

• min 3 years’ collections experience in law firm or high-value professional services
• experience handling high-volume, high-dollar AR portfolio
• Proficient in Microsoft Office, especially Excel and Word
• Familiarity with Aderant and Expert Collections is strongly preferred
• strong analytical and negotiation skills
• excellent verbal and written communication skills
• high attention to detail and strong organizational skills
• ability to work independently and as part of a team
• customer service oriented, diplomatic, client-facing demeanor
• ability to handle sensitive financial information with discretion

• communication
• negotiation
• attention to detail
• Microsoft Office (Excel, Word)
• Aderant
• Expert Collections

Full job description from WhatJobs. Apply for this role →