People Operations Lead

Overview

In this role you will lead and optimise Goodlord's People Operations, driving end-to-end employee lifecycle, data-driven decision making, and automation. You’ll own systems, reporting and compliance, while guiding a small team to deliver efficient processes and meaningful insights. The role blends hands-on delivery with continuous improvement, leveraging AI and automation to reduce manual work. You’ll report to the People Director and help advance a culture-focused, growth-minded People function that supports the company mission of becoming the gold standard platform for renting.

Pay / Benefits

• 25 days holiday plus UK bank holidays
• Fully-paid time off for new arrivals (3 months)
• Bi-weekly coaching for wellbeing
• Development fund for professional growth
• Hybrid remote work (London) with in-office days
• Inclusive, collaborative culture

Responsibilities

• Own and improve end-to-end People Operations processes (onboarding to offboarding) and ensure compliance.
• Manage People systems, data quality, and reporting to support informed decision-making.
• Apply AI, automation and technology to simplify workflows and increase efficiency.
• Support reward and benefits activities, including pay reviews and benchmarking.
• Lead the People Operations Specialist and maintain hands-on involvement in daily operations.

Key requirements

• Proven experience delivering hands-on People Operations, including lifecycle processes, HR systems and compliance.
• Excellent numeracy and analytical skills with advanced Excel and complex data handling.
• Demonstrated track record implementing automation or AI-enabled improvements to operations.
• Curiosity, good judgment and the ability to challenge existing processes and drive change.

• Problem-solving
• Curiosity
• Judgement
• Advanced Excel
• HR systems
• Data analysis

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