Order Comms Analyst

Overview

As an Application Support Analyst, you will maintain PAHT’s EHR and related systems to ensure accurate, secure patient data and reliable access for trained users. You’ll support key modules across patient administration, ED, maternity, and discharge workflows, enabling timely data capture for governance, safety, and commissioning. You will work with cross-functional teams to keep systems available, secure, and aligned with policy, while supporting data quality and service delivery benchmarks.

Pay / Benefits

• development opportunities
• flexible working
• wellbeing focus
• Disability Confident employer
• equal opportunities

Responsibilities

• Build and test diagnostic orders on ICT systems
• Maintain in-depth knowledge of supported applications
• Follow ITSM/ITIL practices for incident, problem, release, and change management
• Manage system security and access control
• Review and progress ITSM queue
• Participate in Change and Problem Management processes
• Monitor and ensure data quality per policy
• Provide second/third line support for EHR with IT service desk
• Assist in developing Trust policies, processes, and systems
• Maintain knowledge of other Trust systems
• Assist IT Training in end-user education
• Maintain security of EHR live environment per NHS IM&T Security Manual

Key requirements

• Experience in management of Patient Databases
• Understanding of patient flows in an acute setting
• Understanding of Commissioning and Data Standards; NHS Data Dictionary knowledge
• Experience of end-user application training
• Experience with ICE ordercomms administration
• Ability to work on-call and flexible hours
• Experience in project management (desirable)
• Experience in software configuration management
• Experience with ITSM tools and RBAC implementation

• customer service excellence
• strong communication and relationship-building
• problem solving and analytical thinking
• ITIL/ITSM practices
• Incident, Problem, Release, and Change management
• RBAC (Role Based Access Control)

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