Senior Expert Excellence & Performance (m/f/d)

Overview

In this role you drive global warranty audits, focusing on identifying avoidable costs and securing recoveries while building local capability across warranty business units. You will manage an end-to-end audit programme, from planning to reporting, using data-driven methods and QA to improve processes. You’ll collaborate with cross-functional teams and contribute to a governance framework in a dynamic, AI-enabled environment. This is a senior, impact-oriented position within the Excellence & Performance transversal team.

Pay / Benefits

• personal and professional development programs
• international mobility and career progression
• health and wellbeing initiatives
• Work Well programs for work-life balance
• flexible planning
• competitive career benefits

Responsibilities

• Plan and govern the global audit programme with risk-based OEM/dealer ranking
• Prepare data, extract claims from data warehouse, and select defensible samples
• Conduct audits by verifying claims against systems and evidence, detailing findings and impact
• Deliver training and quality audits, drive remediation, and feed into QA/leakage framework
• Report, recover and standardise globally; manage playbooks, KPI packs, and governance
• Operate in an AI-enabled environment with data governance and secure handling

Key requirements

• Degree in Engineering, Business, Finance or Audit
• Solid automotive warranty/aftsales/audit experience
• Advanced Excel required; Power BI preferred
• Experience with warranty/dealer management systems and data-warehouse extraction
• Fluent English; second European or Asian language advantageous
• Right to work in the UK and willingness to travel internationally
• Understanding of AI frameworks and ability to use AI tools for business tasks

• Diplomacy to challenge constructively
• Autonomy to manage end-to-end audits abroad
• Coaching external partners on process adherence
• Excel (advanced)
• Power BI
• Data-warehouse data extraction

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