Care Navigator

Overview

In this role you are the first point of contact, helping patients access the right care efficiently while delivering strong customer service in a busy primary care setting. You will work closely with GPs, clinicians and admin staff to support high-quality patient care and smooth daily operations. The role suits someone who is calm under pressure, organized and compassionate, with a focus on patient experience and confidentiality. A key hook is contributing to accessible, patient-centered primary care across sites.

Pay / Benefits

• NHS Pension Scheme
• Life insurance
• Eye care vouchers
• Minimum 33 days annual leave
• GP remote working options
• Health service discounts

Responsibilities

• Welcome patients and handle telephone and in-person enquiries, directing to appropriate services
• Book appointments, process registrations and manage patient records using practice systems
• Support prescription workflows and clinical correspondence
• Maintain records, manage confidential information and assist with administrative processes
• Collaborate with the wider practice team to ensure efficient service
• Assist across areas of the practice and contribute to continuous improvement
• Provide excellent customer care and maintain professionalism and confidentiality
• Be flexible to work across sites and cover duties as needed

Key requirements

• 1 year+ experience in busy customer service, reception or administrative environment
• Experience working in a fast-paced team setting
• Experience using computerised systems and office equipment
• Understanding of confidentiality and handling sensitive information
• GCSE level education (or equivalent) including English and Maths
• Typing qualification and competent IT skills
• Desirable NHS experience and experience with clinical systems (SystmOne)

• Excellent communication
• Calm under pressure
• Empathy and compassion
• Computerised systems (clinical/administrative), SystmOne (desirable)
• Data entry and record keeping
• Telephone and face-to-face enquiry management

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