Office 365 Change and Adoption Analyst

Overview

In this role you will shape how colleagues adopt and gain value from Microsoft 365 and the digital workplace. You will work within the Colleague Enablement & Insights team to drive adoption across Co-op, collaborating with the Collaboration, EUC and Automation Services teams. You’ll blend change management, communications, training, and data insights to improve collaboration and productivity. This is an opportunity to influence technology adoption at scale and deliver measurable improvements for colleagues and customers.

Pay / Benefits

• annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• pension with up to 10% employer contributions
• subsidised onsite gym
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it

Responsibilities

• Support the Release Manager to develop adoption strategies, communications, and engagement plans for Office 365 and related tools
• Create and publish clear communications about projects and changes, tailored for all levels including senior leaders
• Design and deliver training, guidance materials, and resources for Office 365, Power Platform, and collaboration tools
• Provide ongoing user support with technical and operational teams to ensure positive user experience
• Collaborate with Technical Operations to understand impact of changes, identify risks and improvements for adoption
• Manage and grow the Office 365 Champions Network to promote best practices
• Gather and analyse user feedback, engagement metrics, and performance data for continuous improvement
• Utilise dashboards and insights to monitor adoption, service performance, and delivery progress

Key requirements

• Strong experience with Office 365 applications and services
• Good understanding of change management
• Excellent written and verbal communication skills
• Strong analytical skills with ability to interpret user data and feedback
• Good presentation skills for delivering training
• Excellent relationship-building skills across the business up to senior level
• Ability to prioritise work in a fast-paced environment

• strong communication
• analytical mindset
• presentation and training ability
• Office 365
• Power Platform
• change management knowledge

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