In this role you will partner with the Head of Intermediaries & Specialist Lending to drive commercial performance for a 1bn+ lending channel. You will lead performance governance, planning, and change delivery, working with senior leaders to improve outcomes for colleagues, brokers, and customers. You’ll shape growth initiatives, manage data-driven insights, and ensure timely, effective performance reporting. This is a visible, impact-oriented position in a fast-growing Business & Commercial Banking area.
Pay / Benefits
generous pension contribution up to 15%
annual performance-related bonus
share schemes including free shares
discounts on shopping
30 days’ holiday plus bank holidays
wellbeing initiatives and parental leave policies
Responsibilities
Collaborate with the Head of Intermediaries & Specialist Lending to execute strategy and initiatives for commercial performance across the balanced scorecard
Lead growth initiatives and assess impact, framing business cases and supporting change delivery
Analyse performance trends across individuals, teams, products, and geographies using diverse data sources
Provide regular feedback on quality and effectiveness to drive productivity
Coordinate performance information sharing with team heads to influence actions and improve outcomes
Manage lending pipeline and balance sheet forecasting down to BDMs, enabling deals with Lending Operations
Support broker engagement and growth strategies (Switcher, engagement plans) and own action plans
Maintain awareness of external broker landscape and share insights with internal stakeholders
Oversee Leadership Operating rhythm and governance forums to support the strategic plan
Drive continuous improvement within Intermediaries & Specialist Lending in partnership with the wider team
Demonstrate SME professional standards and promote use of tools (e.g., CRM) across the business
Ensure alignment with internal/external policies, reporting standards, and regulatory requirements
Key requirements
Experience delivering results and driving performance growth in a commercial setting
Experience using sales and performance data from multiple sources to assess performance and inform recommendations
Growth mindset and ability to act as an ambassador for change
Strong partner management skills with cross-group collaboration
Effective communication, presentation, and influencing abilities
Ability to manage multiple tasks in a fast-paced environment
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