VP of Revenue Operations (RevOps)

Overview

In this role you will lead the unified commercial operating engine, driving revenue velocity across the customer lifecycle. You will align with CRO and segment leaders to translate strategy into operational workflows and enablement. You’ll own end-to-end processes, data quality, and the commercial tech stack to remove friction and enable scalable growth. This position offers impact across GTM, product launches, and cross-functional initiatives within a mission-driven, open research ecosystem.

Responsibilities

• Own and optimise end-to-end lead-to-renewal workflows across the customer lifecycle
• Partner with CRO and segment leaders to translate strategy into actionable workflows and enablement playbooks
• Lead GTM project delivery, including Go-To-Market rollouts, new product releases, and system launches
• Provide BAU operational support for Sales, Marketing, and Customer teams
• Drive frictionless buying and renewal experiences by removing operational bottlenecks
• Act as data owner for commercial data quality, pipeline hygiene, and forecasting accuracy
• Maintain pricebook integrity, discount governance, and multi-currency considerations
• Own commercial tech stack governance and system integration (e.g., Salesforce, Pardot, Gong, Front, Qualtrics, LeanData/Leadspace)
• Champion automation and AI to reduce manual work and scale capacity
• Develop and mentor high-performing SalesOps, MarketingOps, CustomerOps teams
• Foster data-driven, customer-centric continuous improvement across operations

Key requirements

• Significant experience leading Revenue Operations or equivalent at scale, with CRM/Salesforce ownership
• Proven track record in a VP Operations-type role in technology, SaaS, or B2B
• Experience identifying automation use cases to streamline lead-to-renewal processes and reduce data friction
• Demonstrated ability to drive AI adoption and translate tech into operational gains
• Experience with business transformation and building new operating models
• Understanding of Finance, Legal, HR, and Group IT interactions with Operations
• Understanding of the research ecosystem and Digital Science’s products
• Bachelor-level degree essential

• Strong organisational and leadership abilities
• Excellent interpersonal and public speaking skills
• Stakeholder management and influencing capabilities
• Salesforce
• Pardot
• Gong

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