Operational Support and Service Supervisor

Overview

In this role you will provide hands-on operational support across DHL warehouses and service locations, helping to cover absences, train staff, and drive improvements. You will assist onboarding and staff development, while supporting regional leadership on canteen matters and project delivery. Compliance with health and safety and Prison Service regulations is essential as you help manage documentation and resolve delivery queries. This position combines travel across the North of England with occasional overnight stays, contributing to rehabilitation-focused logistics services.

Pay / Benefits

• Free parking
• Blue Light Card discounts
• Flexible working options
• 12-week induction programme
• Free confidential 24/7 GP service
• Generous pension scheme (up to 8% employer contribution)

Responsibilities

• Provide operational support across warehouses and service locations, covering staff absences and delivering training
• Assist Warehouse Managers with onboarding, staff development, and recruitment
• Support Regional Operations Manager and Head of Operations with canteen-related issues and contribute to projects and continuous improvement
• Ensure adherence to health and safety standards and assist in implementing operational strategies
• Ensure all DHL operational documents are completed accurately and timely, including change requests
• Report delivery queries to Warehouse Managers/Supervisors/Transport Team
• Comply with Prison Service regulations, including security

Key requirements

• Logistics or similar engagement-level experience (preferred but not essential)
• Experience of managing a team
• Excellent time management and ability to prioritise workload
• Strong communication skills (verbal and written)
• IT skills and working knowledge of Microsoft packages
• 3 years of UK address history
• Full UK Driving Licence

• Strong communication
• Time management
• Team leadership
• Adaptability
• IT skills
• Microsoft packages

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