Marketing Operations Lead – Campaigns, Creative & Communications. Travel

Overview

In this role you will own the marketing operations rhythm, turning strategic priorities into actionable delivery across Communications, Campaigns, and Brand. You’ll lead a small team, coordinate cross‑functional campaigns, and optimize workflows to ensure on‑time, on‑budget delivery with measurable outcomes. You’ll balance BAU with strategic initiatives, driving efficiency through AI and automation. This is a hands‑on role that combines process discipline with commercial thinking to support Travel Consultants and the wider business.

Pay / Benefits

• Hybrid Working (3 days onsite)
• Competitive Salary DOE
• Excellent Benefits
• Full-Time | Permanent

Responsibilities

• Own the integrated Marketing & Communications delivery plan and operating calendar
• Translate strategy into timelines, responsibilities, dependencies and measurable outcomes
• Coordinate campaigns, communications and creative projects across multiple teams
• Manage workloads and capacity to protect delivery
• Lead delivery meetings, unblock blockers and escalate decisions
• Oversee marketing helpdesk triage and SLAs
• Line-manage Senior Communications Executive, Campaigns & Content Manager and Brand & Creative Manager
• Consolidate campaign performance reporting and provide progress updates
• Manage monthly budget reconciliation, suppliers, licences and renewals
• Improve workflows, governance and practices across the function
• Identify opportunities to use AI and automation to reduce manual work and improve efficiency
• Support Travel Consultants with coordinated marketing resources and responsive support
• Turn feedback into improvements for marketing resources access and usability
• Turn strategy into practical delivery plans for the team

Key requirements

• Proven experience leading marketing operations or integrated marketing delivery
• Strong project management, workflow planning and resource allocation skills
• Experience managing people, budgets, suppliers and operational reporting
• Practical understanding of campaigns, communications, brand and creative production
• Stakeholder management and ability to challenge priorities constructively
• Ability to balance BAU with strategic projects and reactive work
• Experience using AI and automation tools to improve workflows
• Strong commercial awareness and focus on measurable outcomes
• Experience in travel industry or a project management qualification would be advantageous

• collaborative
• commercially aware
• ownership
• project management
• workflow planning
• budget planning and reconciliation

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