Strategic Account Manager - Healthcare

Overview

As Strategic Account Manager in healthcare logistics, you will manage and grow a portfolio of multinational healthcare accounts. You’ll align with cross-functional teams to protect revenue and shape long-term account strategy across Air & Ocean Freight, including temperature-controlled and value-added services. You’ll engage senior stakeholders and deliver improvements in supply chain performance and service delivery. This high-visibility role offers exposure to senior leadership and the opportunity to impact global healthcare logistics at scale.

Pay / Benefits

• competitive salary
• bonus
• comprehensive benefits package
• strong career progression opportunities
• international exposure
• collaborative culture

Responsibilities

• Develop and execute strategic account plans for major healthcare and life sciences customers
• Build senior-level relationships across procurement, supply chain, logistics, operations, and executive stakeholders
• Identify opportunities to expand Air Freight, Ocean Freight, temperature-controlled, and value-added logistics solutions
• Drive organic revenue growth and improve account profitability
• Lead regular business reviews and present performance metrics, market insights, and growth opportunities
• Coordinate internal stakeholders to deliver exceptional service and customer experience
• Act as the primary escalation point for strategic customer issues
• Support contract renewals, pricing discussions, and commercial negotiations
• Monitor market trends, industry developments, and competitor activity within healthcare logistics
• Collaborate with regional and global teams to ensure alignment on international customer strategies

Key requirements

• Proven experience managing strategic or global accounts within freight forwarding, logistics, or supply chain
• Strong understanding of Air & Ocean Freight solutions
• Experience working with healthcare, pharmaceutical, life sciences, or medical device customers is highly desirable
• Demonstrated ability to manage complex multinational customer relationships
• Commercially focused with a track record of revenue growth and account development
• Strong stakeholder management and influencing skills
• Ability to engage confidently with senior leadership and C-suite decision-makers
• Excellent presentation, negotiation, and communication skills
• Fluent English required; additional European languages are advantageous

• Stakeholder management
• Influencing and negotiation
• Presentations and communication
• Air Freight
• Ocean Freight
• temperature-controlled logistics

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