Course Officer-Tooting (REDEPLOYEE APPLICANTS ONLY)

Overview

In this role you will act as the first point of contact for students and stakeholders, ensuring smooth course administration across the student lifecycle. You will work closely with academic and professional services teams to maintain accurate records, support examinations and progression, and help deliver a positive student experience. You will handle enquiries, advise on processes, and ensure regulatory deadlines are met. This is a student-facing role that contributes to the efficient operation of courses in a large, research-informed university community.

Pay / Benefits

• sector-leading salary
• pension scheme
• comprehensive staff training and development

Responsibilities

• Coordinate daily course administration (registration, induction, module selection, timetabling, attendance, assessment, progression, student feedback)
• Respond to student and stakeholder enquiries with clear guidance on processes (extensions, interruptions, appeals) and escalate complex matters
• Maintain accurate student records and documentation; support examinations, Assessment Boards and graduation
• Ensure deadlines and regulatory requirements are met
• Build relationships across the School and University; provide team cover during peak periods; support financial controls

Key requirements

• Experience delivering administrative or student-facing services, ideally in higher education
• Excellent written and verbal communication; strong organisation and attention to detail
• Ability to manage competing priorities and deadlines
• Knowledge of student administration, academic regulations and the student lifecycle (advantageous)
• Confident using IT systems and maintaining accurate records; ability to interpret procedures and resolve routine problems
• Discretion with confidential information; collaborative working with diverse colleagues and stakeholders

• clear communication
• strong organisation
• attention to detail
• prioritisation
• IT systems use
• record-keeping

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