Resilience & Continuity Services Manager, Commercial & Institutional

Overview

In this role you will manage the NWM Incident Management Framework and guide governance across incidents. You will build relationships with stakeholders to ensure preparedness and timely response, embedding resilience in colleagues’ routines. You will coordinate responses to high-impact events and drive post-incident enhancements. This is a chance to influence incident readiness within a major markets environment and contribute to the escalated response and governance culture.

Responsibilities

• Manage the NWM Incident Management Framework and represent governance before, during, and after incidents
• Coordinate effective incident response and oversee delivery of post-incident enhancements
• Represent incident management at policy governance forums and disseminate communications on incident plans and lessons learned
• Apply incident management and resilience principles to support timely, effective responses
• Support business resilience by leading regular incident exercises, invocation testing, and related activities
• Collaborate with business and technology teams to implement and maintain incident management playbooks with actions tracked to closure

Key requirements

• Practical incident management experience
• Understanding of operational resilience disciplines and regulatory expectations
• Experience in Markets trading environments and knowledge of investment and wholesale banking operations
• Ability to coordinate across business and technology teams for complex incidents
• Self-driven with initiative and solution focus
• Attention to detail and strong written/verbal communication for senior stakeholders

• Strong communication
• Stakeholder engagement
• Analytical mindset
• Incident management
• Operational resilience
• Regulatory awareness

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