As Manager of Customer Success for UK/I, you will lead a regional team of CSMs to drive health, adoption, renewal, and growth across the book of business. You will collaborate with cross-functional partners to deliver value and orchestrate the post-sales motion in the region. This hands-on leadership role involves active customer engagements and coaching, with up to 50% travel within the territory. You will build executive-level relationships to influence outcomes and shape customer journeys at scale. Join a fast-growing SaaS leader at the forefront of cloud networking and security.
Responsibilities
Lead and manage a regional team of CSMs with targets and growth oversight
Ensure health, adoption, renewal, and growth of regional book of business
Provide oversight on personnel matters for direct reports
Lead and orchestrate post-sales motion in the region
Build relationships with executive and senior stakeholders
Influence cross-functional teams to drive customer outcomes
Structure and price complex renewal and upsell opportunities
Monitor and review team and individual performance against goals
Key requirements
Experience in Customer Success at a high-growth SaaS/tech vendor, ideally networking/security
Experience managing renewal and upsell with quota ownership
Strong business acumen to identify and manage complex opportunities
Excellent customer communication and presentation skills
Ability to ask probing questions and apply analytical thinking
Proven ability to coach and mentor team members
Strong problem-solving skills to own issues through resolution
Experience building relationships with executive stakeholders
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