HR Advisor - Sickness Accommodations, Associate/ Senior Associate

Overview

As an Advisor in the EMEA Sickness & Accommodations team, you provide expert guidance and end-to-end case management for sickness absence, workplace accommodations, and reasonable adjustments. You work with employees, managers, Global HR, Occupational Health, and income protection providers to ensure access to the right support while complying with policy and employment law. The role offers specialist development across diverse, high‑impact cases that support both people and the business. You will drive practical solutions, while maintaining high service standards and accurate records.

Responsibilities

• Manage sickness absence and workplace accommodation cases from intake to resolution
• Advise employees and managers on policies, processes and available support options
• Assess complex employee situations and determine appropriate actions and escalation pathways
• Coordinate Occupational Health referrals, recommendations and follow-up activities
• Support employees returning to work after absence
• Facilitate workplace accommodation and reasonable adjustment requests
• Partner with stakeholders to identify and implement effective workplace solutions
• Maintain accurate case records and documentation within HR systems
• Process HR transactions and payroll-related inputs accurately and efficiently
• Deliver high-quality service while meeting service standards and productivity measures
• Identify opportunities to improve processes and enhance the employee experience

Key requirements

• Experience supporting employee-facing HR processes through phone, email or case management systems
• Strong written and verbal communication skills
• Ability to manage sensitive and confidential information with professionalism and discretion
• Strong analytical, problem-solving and decision-making skills
• Ability to interpret policies and apply sound judgement to complex situations
• Strong attention to detail and commitment to accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Effective stakeholder management and collaboration skills
• Strong organizational and time management skills
• Customer-focused approach with a high level of accountability and ownership

• Clear and respectful communication
• Discretion and professionalism in handling confidential information
• Collaborative mindset and teamwork
• Proactive problem-solving and accountability
• Experience with HR case management systems
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, Teams)

Full job description from WhatJobs. Apply for this role →