EMEA Account Director

London Source: WhatJobs

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Overview

As EMEA Account Director, you lead the strategic delivery of integrated facility management (IFM) and small projects for a flagship global account across Europe, the Middle East, and Africa. You drive growth, optimize delivery, and foster innovation through AI-enabled decision making. You manage a large, multi-market team and ensure financial discipline, risk control, and client satisfaction at the highest level. This role suits a decisive, executive leader who shapes cross‑regional operations and transformational programs. You’ll partner with client leadership to sustain performance and unlock growth opportunities.

Responsibilities

Provide strategic direction and operational oversight for the EMEA account, ensuring seamless IFM and Small Projects delivery
Drive growth strategy initiatives including improved small project work delivery and enhanced IFM delivery
Champion innovation through AI-driven decision making and new technology adoption across the account
Lead, mentor, and develop a high-performing team of approximately 250 EMEA-based professionals
Address resourcing challenges and implement effective staff retention strategies across multiple markets
Foster a culture of excellence, consistency, and continuous improvement in service delivery
Build organisational capability through process training and development initiatives
Demonstrate exceptional financial acumen in managing account P&L, budgets, and forecasting for this high-value portfolio
Ensure robust reporting mechanisms, KPI governance, and performance measurement frameworks
Drive operational consistency across service delivery touchpoints throughout the EMEA region
Manage risk mitigation strategies and ensure contractual compliance across all sites
Serve as the primary executive relationship owner with the client EMEA senior leadership team
Identify and execute growth opportunities

Key requirements

Minimum 10+ years progressive experience in facility management, corporate real estate, or related industries
Proven track record leading large-scale, complex, multi-country accounts
Demonstrated success managing large teams across multiple geographies
Extensive experience with integrated facility management and project delivery
Strong background in Workplace Experience strategy and delivery
Advanced financial management skills with demonstrated expertise in P&L ownership, budget management, and commercial negotiations
Strong understanding of contract structures, pricing models, and risk/reward frameworks
Experience managing accounts with significant financial complexity and multi-year commitments
Exceptional gravitas and executive presence with ability to influence and command respect amongst senior client stakeholders
Mature, measured approach to complex challenges, demonstrating composure under pressure
Solution-driven mindset with proven ability to navigate obstacles and deliver pragmatic outcomes
Diplomatic and politically astute, skilled at building consensus and managing sensitive situations
Expert stakeholder management capabilities across multiple internal and external constituencies, including client executives, regional teams, vendors, and JLL leadership
Proven change management and transformation leadership skills
Cultural sensitivity and ability to navigate complex, matrixed organizations across EMEA
Deep knowledge of workplace services, IFM operations, and small projects delivery
Familiarity with technology-enabled workplace solutions and data-driven decision making
Understanding of sustainability, ESG, and workplace innovation trends
Emotional intelligence and self-awareness
Resilience and adaptability in fast-paced environments
Collaborative yet decisive leadership style
Integrity and ethical decision-making
Strong relationship-building skills with diverse stakeholder groups