Speech Analyst

Overview

In this role, you will design, develop and maintain datasets, reports, dashboards and visualisations to monitor customer interactions and trends. You will transform complex data into insights that drive business performance and customer outcomes. You will work with cross-functional partners to deliver Barclays standards, leveraging Tableau, Power BI and AWS Connect. This is a data-driven, impact-focused role within the analytics team.

Responsibilities

• Design, develop and maintain datasets, management reports and dashboards
• Transform data into actionable insights on customer interactions and trends
• Produce and maintain data dictionaries and glossaries
• Collaborate with product managers, engineers, VUX teams and stakeholders to meet standards
• Support data-driven decision making by delivering timely insights
• Analyse data usage patterns to identify optimisation opportunities
• Define and document data architecture standards and strategies
• Support risk and controls through data governance and quality measures

Key requirements

• Strong experience in designing and developing dashboards using Tableau and Power BI
• Knowledge of Snowflake and Databricks
• Solid understanding of data modelling, joins and data relationships
• Experience with Amazon Connect Customer (AWS Connect)
• Ability to translate business requirements into effective reporting solutions
• Proven collaboration across product, engineering and business stakeholders
• SQL and Python/PySpark knowledge
• Experience in Call Centre or Contact Centre environments
• Strong communication and stakeholder management skills

• communication
• stakeholder management
• collaboration
• Tableau
• Power BI
• Snowflake

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