Housing Options Team Leader (Accommodation)

Overview

In this leadership role you will head the temporary accommodation service within the Housing Options team, driving homelessness prevention and high-quality outcomes. You will manage and develop a busy team, ensure statutory homelessness duties are met, and lead service improvements. You will collaborate across Housing Services on complex decisions and performance, shaping the future development of the service. The position offers professional development and a modern, flexible working environment with a focus on customer-focused service and positive resident outcomes. This is a pivotal role with real impact on vulnerable households and community wellbeing.

Pay / Benefits

• generous employee benefits package
• structured programme of learning from day one
• flexible and modern ways of working
• supportive management team

Responsibilities

• Lead and develop the temporary accommodation service and team
• Ensure statutory homelessness duties are met and aligned with legislation
• Oversee delivery of suitable temporary accommodation and occupancy standards
• Drive continuous service improvements and achieve excellent resident outcomes
• Support complex decision-making and cross-team collaboration within Housing Services
• Shape future service development and policy adherence

Key requirements

• Strong knowledge of homelessness legislation, case law and statutory duties
• Experience managing and developing a busy team
• Excellent communication, negotiation and problem-solving skills
• Experience working to challenging targets and deadlines
• Commitment to continuous improvement and outstanding customer service

• leadership
• communication
• negotiation
• homelessness legislation knowledge
• case law understanding
• statutory duties compliance

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