Customer and Trading Manager - Online

Overview

As Online Manager you will lead the in-store online picking and delivery team to ensure a seamless online and in-store shopping experience. You’ll coach a large team of shoppers and drivers, acting as a visible operations leader to drive service, safety, and performance. You’ll collaborate with store managers to optimise the overall shopping experience and manage people processes, scheduling, and pay. The role is anchored in early-morning operations and KPI-driven performance, offering opportunities to shape a fast-paced, customer-focused service. Join a culture that values inclusion and development while delivering exceptional shopping moments.

Pay / Benefits

• Discount card – 10% off (increases to 15% on weekends)
• Annual bonus scheme based on performance
• Free food and hot drinks for colleagues
• Generous holiday entitlement; parental leave
• Pension contributions matched (4–7.5%)
• Sainsbury’s share scheme

Responsibilities

• Plan and coordinate the online picking and delivery team to secure successful in-store online service
• Lead, coach, and manage a large team of shoppers and drivers for a safe, seamless customer experience
• Collaborate with other managers to optimise the overall store shopping experience
• Handle people management: performance, capability, disciplinaries, scheduling, and pay accuracy
• Oversee early-morning operational windows (04:00–08:00) to support order preparation

Key requirements

• Proven line management experience in a fast-paced, operational environment
• Strong customer service track record with coaching capability
• Experience delivering and monitoring KPIs (sales, availability, customer satisfaction, colleague engagement)
• Operational leadership in store settings, including acting in absence of senior management
• Experience handling employee relations issues (performance and absence management)

• leadership
• coaching and development
• communication
• cross-functional collaboration
• problem-solving
• adaptability

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