Road Logistics Cross Border Specialist

Overview

In this role you will support day-to-day operations for the Amazon account, ensuring service levels and KPIs are met while coordinating transport, escalation handling, and cross-functional communication. You’ll resolve issues promptly, assist the team, and help balance customer satisfaction with commercial impact. This role sits at the heart of a global logistics leader, offering exposure to high-impact transport and service improvements. You will contribute to safe, efficient, and reliable delivery in a fast-paced environment.

Pay / Benefits

• pension plan
• Route 2 Rewards scheme
• employee assistance program (24/7 GP, legal and financial advice, mental health counselling)
• wellbeing centre
• Gold Covenant forces-friendly employer

Responsibilities

• Process customer orders accurately and efficiently, ensuring collection and delivery requirements are met
• Liaise with transport providers, warehouses, customers, and internal departments to resolve operational issues promptly
• Respond to customer and operational escalations within one hour and see issues through to resolution
• Support holiday and sickness cover across operational functions
• Communicate delays, service failures, and exceptions in a timely and professional manner
• Support the Service Manager with operational challenges, customer queries, and service improvement initiatives
• Support cost control measures while maintaining agreed customer service standards
• Ensure operational decisions consider both customer satisfaction and commercial impact

Key requirements

• Ability to prioritise workload and work effectively under pressure
• Strong problem-solving and decision-making capabilities
• Excellent communication and stakeholder management skills
• High level of accuracy and strong attention to detail
• Competent in Microsoft Office, particularly Excel

• Effective communication
• Stakeholder management
• Problem-solving
• Attention to detail
• Ability to work under pressure
• Excel

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