In this role you lead delivery of complex digital services for UK Borders & Trade, coordinating multiple teams to achieve outcomes in line with HMRC priorities. You’ll create environments for sustainable delivery, manage risks and dependencies, and coach delivery capability across the organisation. You’ll work with senior stakeholders to align priorities and drive continuous improvement in a rapidly evolving delivery landscape. This is an opportunity to shape digital services at scale within a mission-critical domain.
Pay / Benefits
Flexible and Hybrid Working
Competitive Civil Service Pension (Alpha pension)
Leave allowance starting 25 days
Coaching and development
Family friendly policies
Supportive community and professional networks
Responsibilities
Lead delivery of complex digital products and services across multiple multidisciplinary teams using Agile methods
Create sustainable, predictable delivery by managing risks, dependencies and impediments
Provide leadership across the product lifecycle from discovery to live service
Build and coach high-performing teams and strengthen delivery capability
Drive continuous improvement using delivery metrics, performance data and team feedback
Establish collaborative relationships with business, operational, technical and external suppliers
Influence decision-making and align priorities to secure successful outcomes
Ensure governance, planning, reporting, and forecasting support informed decisions
Challenge ineffective processes to improve delivery flow and organisational performance
Promote modern Agile approaches and embed innovative ways of working
Support Agile culture and communities of practice across HMRC
Key requirements
Significant experience delivering complex digital products or services through multiple teams in a large organisation using Agile methodologies
Proven ability to balance priorities, manage dependencies and maintain momentum across teams
Strong practical experience in applying Agile and Lean delivery and coaching others
Experience building trusted relationships with senior stakeholders to achieve outcomes
Experience using delivery metrics, reporting and forecasting to drive improvement and decision-making
Ability to identify and resolve delivery risks, issues and blockers in complex environments
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