Level 2 Freelance Customer Service Tutor

Level 2 Freelance Customer Service Tutor – Lincolnshire

Learning Curve Group is seeking experienced and engaging Freelance Customer Service Tutors to join our Flexible Learning provision. This is an exciting opportunity to deliver high-quality, classroom-based training and support to learners undertaking industry-recognised customer service qualifications.

The successful candidate will deliver the following programme:

• Level 2 Certificate in Principles of Customer Service

This role is classroom-based and requires tutors to deliver face-to-face learning sessions, providing learners with the knowledge, skills, support, and guidance required to successfully achieve their qualification.

The ideal candidate will have recent, relevant industry experience within customer service and a passion for supporting learners to achieve their goals. Tutors will be responsible for the effective delivery of programmes, learner engagement, progress monitoring, assessment activities, and freelanced administration in line with awarding body and funding requirements.

What is a Freelance Tutor at LCG?

A Freelance Tutor is a self-employed professional who delivers training on an ad-hoc basis. You will work on behalf of Learning Curve Group, delivering engaging short courses and vocational qualifications to adult learners aged 19+ within your area of occupational expertise. You will play an important role in helping learners develop the knowledge, confidence, and skills needed to achieve their goals and progress into employment or further learning.

Key Responsibilities

Teaching, Learning and Assessment

• Deliver engaging, high-quality face-to-face teaching sessions across the Level 2 Customer Service qualification.
• Create an inclusive and supportive learning environment that promotes learner engagement, participation, and achievement.
• Provide learners with the knowledge and skills required to develop excellent customer service practices and behaviours.
• Assess learner performance and ensure learners meet qualification requirements.
• Provide timely, constructive, and developmental feedback to support learner progression.
• Monitor learner progress and implement support strategies to maximise achievement and completion rates.
• Identify and address barriers to learning, providing appropriate support and guidance to learners.
• Ensure all teaching, learning, and assessment activities meet awarding organisation standards and internal quality requirements.

Essential Requirements

• 3+ Years of Occupational competence within your subject area
• Teaching qualification (AET/PTLLS/CAVA/TAQA etc)
• Comfortable with travel within the region
• Enhanced DBS (or willingness to obtain one)
• Right to work in the UK

About the role

• Freelance Contract (0 hours per week, Ad Hoc)
• £21 per hour
• Based in Scunthorpe, North Lincolnshire, North East Lincolnshire & East Lindsey
• Looking for someone to deliver a minimum of 1-2 days per week (Monday-Friday)
• Typical delivery hours: 9:00-15:00
• Level 2 cohort delivery can take up to 5 working days (average)

Apply for this opportunity

Join us in transforming lives through learning across Greater Lincolnshire

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