Process Management Lead

Overview

In this role, you will lead transformation of Wise’s operational landscape by mapping current processes, identifying bottlenecks, and designing standardized, scalable to-be processes. You’ll work with product, engineering, controls, and compliance to improve efficiency while meeting regulatory requirements and preventing financial crime. The role offers strategic influence across teams, a 12-month plan for your domain, and the chance to shape Wise’s Business Process Excellence function. You will guide a team of process engineers to deliver high-quality, data-driven improvements.

Responsibilities

• Global process mapping and optimization from as-is to to-be state
• Cross-functional leadership with controls, compliance, and product/engineering teams
• Define 12-month strategy and execution plan for domain with measurable outcomes
• Data-driven evaluation of progress and impact, communicating results widely
• Operational control mapping and assurance including KPI development and audit-ready documentation
• Lead and coordinate a group of process engineers to ensure high-quality outcomes

Key requirements

• 6+ years of experience in process engineering or management
• proven ability to map complex processes and identify critical paths
• focus on scalability and operating models
• strong attention to detail
• data-driven decision making and storytelling
• problem solving and change coaching
• previous fintech or financial institution experience
• leadership experience including hiring, onboarding, and performance management
• ability to work autonomously and influence without formal authority

• leadership
• communication
• collaboration
• process mapping
• process optimization
• data analysis

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