In this hands-on leadership role, you will support the Head of Operations to oversee multi-department activities, aligning systems and teams with organisational aims. You’ll lead operational teams, drive performance improvements, and ensure compliant, high-quality service delivery in a fast-paced environment. You will influence stakeholders at all levels and make data-driven decisions to resolve issues and implement improvements. This role offers the opportunity to shape operations across sites and contribute to modernising care delivery within a respected NHS trust.
Pay / Benefits
Band 8c salary (79,504 to 91,609 a year)
Flexible working options
Possible secondment
NHS terms and opportunities
Supportive, values-driven culture
Responsibilities
Support the Head of Operations in managing core business functions for efficiency, compliance, and service delivery
Lead operational teams to meet performance targets and service standards
Monitor and analyse KPIs to drive continuous improvement
Identify and resolve operational issues, streamline processes, and implement new systems where appropriate
Coordinate cross-departmental projects with timelines and goals
Provide leadership, mentoring, and development to team leaders and staff
Ensure compliance with legislation, policies, and best practices
Act as a key point of contact for internal/external stakeholders and represent operations in high-level discussions
Deputise for the Head of Operations in their absence
Key requirements
Experience in healthcare at senior management level with skills in people management, budget management, and service delivery
Track record of achieving challenging healthcare performance targets
Experience delivering complex change programmes in a healthcare setting
IT skills to manage and report on highly complex performance management information
Master's degree or equivalent experience
Excellent written and oral communication
Influencing skills across internal and external stakeholders
Ability to manage multiple priorities and maintain focus under interruptions
Ability to present and narrate highly complex data
Ability to analyse and interpret complex financial and operational data
Managing and reporting on performance management information
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