Retail Client Service Manager - France

Overview

In this role you will drive client campaigns and service delivery within a retail excellence framework, acting as the bridge between the UK Hub, market client and in-market partner agency. You will manage campaigns, budgets and performance metrics to deliver strong retail execution across markets. You’ll engage cross-functional teams and stakeholders to identify growth and best practices, enabling the EMEA Hub to raise standards and outcomes. This position offers international collaboration and travel, with a focus on commercial impact and client satisfaction.

Pay / Benefits

• Competitive salary: 44,000–55,000 with 20% bonus
• Company sick pay
• Life assurance: 4x annual salary
• Discounts and perks across key partners
• Development opportunities

Responsibilities

• Serve as the primary link among the UK Hub, market client, and in-market partner agency
• Manage client campaigns, requests, projects and end-to-end service delivery
• Provide clear client updates and stakeholder communication in the market language
• Track budgets, SLAs and KPIs to drive commercial excellence and service improvement
• Influence, collaborate and align with cross-functional teams, agencies and client stakeholders
• Identify growth, innovation and best-practice opportunities across the EMEA Hub

Key requirements

• Fluent in English and French, written and spoken
• Previous account management or customer-facing experience, ideally across European markets
• Willingness to travel and stay away from home 1–3 nights per week as needed
• Strong commercial awareness, ability to manage budgets and KPIs
• Excellent relationship-building skills across multicultural, multi-market teams
• Proactive, resilient and able to manage multiple projects and stakeholders

• relationship-building
• proactive mindset
• resilience
• budget tracking
• KPI tracking
• SLA management

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